Help Center
How Can We Help You?
Welcome to the Neufast Help Center. We are committed to providing users, recruiters, candidates, universities, and enterprise clients with the support and resources needed to use the Neufast platform efficiently and confidently.
Whether you need assistance with AI video interviews, online assessments, account access, technical troubleshooting, or platform configuration, our Help Center provides guidance and support for common questions and operational needs.
Account & Login Support
Get help with account access, password reset, recruiter login, candidate login, and user profile management.
AI Video Interview Guidance
Learn how to complete asynchronous and conversational AI video interviews, test your devices, and prepare for online interviews.
Online Assessment Support
Access support for multiple choice questions (MCQ), short answer assessments (SAQ), and online written test troubleshooting.
Technical Requirements
Find recommended browser settings, internet requirements, device compatibility, microphone and camera setup guidance for interviews and assessments.
Recruiter & Administrator Support
Learn how to create interviews, manage candidates, review assessment reports, configure scoring criteria, and manage recruitment workflows.
Integration & API Support
Access technical guidance for API integration, external system connectivity, and enterprise deployment support.
Security & Privacy
Understand how Neufast protects user data through secure platform architecture, encrypted communication, and privacy-focused assessment workflows.
Candidate Support for Video Interviews & Assessments
Video Interview & Assessment Walkthrough
1. Logging in to the assessment
Step 1: Access the candidate’s login page at interview.neufast.com/candidate. The interview and assessment can be accessed through the latest Chrome/Firefox web browser. Please update your chrome or firefox browser is an older version. It is recommended to use a laptop or a desktop with a WI-FI connection to ensure the best recording performance.
Step 2: Type in the email address and the access code from the interview invitation email. The log-in is accessible during the designated interview period only.
2. Checking web camera and audio
The system will open the video and setting page and checks the web camera, internet connection, lighting, microphone and speaker setting. Please ensure the web camera and microphone are on and that there is a smooth and fast internet connection.
3. Practicing for the video interview and assessment
For each type of the assessment (Video Interview/Multiple-Choie/Q&A), random practice questions are provided before the actual assessment. In the practice, the layout and the timing provided for answering the question are just like those of the actual assessment. It is recommended that you make use of this opportunity to practice and get familiar with the system. This practice assessment can be performed as many times as needed.
4. Conducting the interview and assessment
After going through the practice section, the assessment is due to start. The specific answer time is defined by the recruiter. To assure fairness to all candidates, all assessments can only be done once. Therefore, it is advised that candidates do more practice tests prior to the assessment.
5. Tips for better video recording outcomes (video interviews only)
There are a few tips that would help you record high quality videos for recruiters
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Find a quite location
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Record the video with a normal sufficient lighting and no backlight, similar to that of a normal photo shoot
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Position the camera slightly further from your face while still within your eyesight. This helps exhibit confidence and will look like a normal conversation to the recruiter
6. Need more help with interview techniques?
Do you need more practice and advice on job hunting and interviews? We have been collaborating with certified career coaches around the world to help jobseekers prepare for interviews and choose their career path. If you need help, please feel free to contact us for a free consultation at customer-service@neufast.com or visit our career development website at www.neucareers.com.
Troubleshooting
1. System requirements for the video interview and assessment
For job candidates, the latest Google Chrome (90 or above), Firefox (88 or above), Safari (14 or above) and Chromium Edge (76 or above) are supported on Laptops/Desktops. Google Chrome (92 or above) on Android and Safari & Chrome on iOS 14 or above is also supported. Other browsers are recommended to install Google Chrome browsers.
To ensure the best video interview performance, it’s highly recommended to use a laptop/ desktop with Windows or MacOS using the latest Google Chrome or Firefox browser to conduct the video interview. Using a mobile phone is also possible provided that a good internet connection is established and there is no interruption (such as an incoming call).
2. Allow access to your camera and microphone
The website requires access to the web camera and microphone for the interview and assessment to be conducted. At the video and audio setup page, you will be prompted to grant access to both the microphone and camera if you use the supported browser that is set up correctly beforehand. Click Allow for both. (You only need to do this once).
If you accidentally deny access to either the camera or microphone, you can restart the browser and the browser will re-prompt you to grant access once you re-visit the Video and Audio setup page.
3. Turn on the speaker
Although not obligatory, enabling the speaker allows the system to read out the interview question to create a more engaging interview experience. It can be tested during the video and audio setup.
4. Solving network quality issues
To ensure the best quality of your video recordings, your device will have to be well connected to the internet prior to the interview.
There ought to be a consistent upload speed of at least 1Mbps for a smooth video and audio uploading, which is usually within reach if you use a landline or WI-FI network.
Please use speedtest.net to check the speed of user connection.
If you use a cellular network on a mobile phone, we will reduce the recording resolution to improve data transmission. But, you may still experience difficulties while recording. It is strongly recommended to try to get access to a better quality connection using the following tips:
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For Wi-Fi users, make sure your device has a strong signal and the router is connected to the internet. You can also try positioning your device nearby the Wi-Fi router, or simply restarting your router.
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For mobile phone users, try to find a location with stronger signals.
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Contact your internet service provider for any signal-related problems.
5. Solving camera issues
Try the following methods to fix camera issues:
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Make sure you allow access to the camera.
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Make sure you use a Chrome browser and the browser is up to date.
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Restart the device with the updated browser.
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Check your system settings to ensure that the camera is properly installed and can be accessed.
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Should the issue persist, please contact the web camera manufacturer.
6. Solving microphone issues
If your microphone is not working, please try the following fixes:
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Check if you allowed access to the microphone.
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Ensure your microphone is not muted and check the switches, if any.
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Check your system settings to make sure your microphone is the default recording device and that a right recording level is set.
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Restart the device.
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Contact your microphone manufacturer if you still happen to experience similar problems in spite of all the above fixes.
Frequently Asked Questions
Let’s Collaborate with Neufast
If you cannot find the information you need, please contact our support team for further assistance.
Email: customer-service@neufast.com
We are here to help you achieve a smoother, smarter, and more efficient recruitment and assessment experience.
Not Promises--Proof
Loved by HR Leaders Across the World
Carlsberg Asia Group
6-Month Pilot Success: Carlsberg Asia Group Signs Long Term Partnership with Neufast
“The internal user survey result of the 6-month pilot is overall positive especially for the Neufast AI pdf assessment report. We are very happy and satisfied with the performance of this online video interview platform. We signed a two-year contract. Really appreciate your support and assistance in our partnership.” — Hong Kong Science and Technology Park (HKSTP)
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