Help Center
How Can We Help You?
Welcome to the Neufast Help Center. We are committed to providing users, recruiters, candidates, universities, and enterprise clients with the support and resources needed to use the Neufast platform efficiently and confidently.
Whether you need assistance with AI video interviews, online assessments, account access, technical troubleshooting, or platform configuration, our Help Center provides guidance and support for common questions and operational needs.
Account & Login Support
Get help with account access, password reset, recruiter login, candidate login, and user profile management.
AI Video Interview Guidance
Learn how to complete asynchronous and conversational AI video interviews, test your devices, and prepare for online interviews.
Online Assessment Support
Access support for multiple choice questions (MCQ), short answer assessments (SAQ), and online written test troubleshooting.
Technical Requirements
Find recommended browser settings, internet requirements, device compatibility, microphone and camera setup guidance for interviews and assessments.
Recruiter & Administrator Support
Learn how to create interviews, manage candidates, review assessment reports, configure scoring criteria, and manage recruitment workflows.
Integration & API Support
Access technical guidance for API integration, external system connectivity, and enterprise deployment support.
Security & Privacy
Understand how Neufast protects user data through secure platform architecture, encrypted communication, and privacy-focused assessment workflows.
Frequently Asked Questions
Let’s Collaborate with Neufast
If you cannot find the information you need, please contact our support team for further assistance.
Email: customer-service@neufast.com
We are here to help you achieve a smoother, smarter, and more efficient recruitment and assessment experience.
Not Promises--Proof
Loved by HR Leaders Across the World
Carlsberg Asia Group
6-Month Pilot Success: Carlsberg Asia Group Signs 2-Year Partnership with Neufast
The internal user survey result of the 6-month pilot is overall positive especially for the Neufast AI pdf assessment report. We are very happy and satisfied with the performance of this online video interview platform. We signed a two-year contract. Really appreciate your support and assistance in our partnership.
Frequently Asked Questions
Everything You Need to Know About Neufast
