Hiring Built for the Pace of Insurance and Banking
Insurers and banks hire at scale. Neufast delivers consistent, structured AI interviews to every applicant—faster, without compromise.
1.5x
Productivity of new sales agents hired through AI interviews
88%
Reduction in time-to-hire at AIA Bhd
865
Bank Danamon branches supported by one hiring workflow
2
Languages assessed side by side: English and Bahasa Indonesia
AIA Bhd + Neufast
Insurance sales hiring with 1.5x productivity improvement of new sales agents
AIA Bhd. is a leading insurer in Malaysia, where they have been privileged to do business since 1948. They offer a suite of financial solutions including Protection, Health, Personal Accident, Employee Benefits, General Insurance, Mortgage and Retirement products to meet our customers’ protection and financial security needs at every life stage.
INDUSTRY
Insurance
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FUNCIONÁRIOS
2,400+
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LOCALIZAÇÃO
Malásia
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NEUFAST PRODUCTS
Solução de entrevista em vídeo e avaliação
Desafio
As a leading insurer in Malaysia, AIA Bhd. serves 5.2 million customers nationwide. To maintain its large customer base and continue delivering exceptional service, AIA Bhd. needs to recruit a significant number of sales agents on a regular basis. However, the sheer volume and frequency of recruitment present several challenges:
Alto volume de contratações
Todo ano, a AIA Bhd. contrata milhares de agentes de vendas, o que coloca uma enorme pressão sobre sua equipe de RH para gerenciar muitas candidaturas em pouco tempo.
Altos custos de contratação
The traditional hiring process, including screening, interviewing, and assessing candidates manually with average turnaround time of 8 days for candidates to complete the interview, is time-consuming and resource-intensive, leading to escalating recruitment costs.
Manutenção de consistência e qualidade
Ensuring consistent and unbiased assessments for every candidate while managing high volumes can be challenging, risking the potential for missed talent or inefficient hires.
Solução
A plataforma AI Recruiter, recém-lançada pela AIA Malaysia, é impulsionada pela avançada tecnologia de entrevistas com IA da Neufast e está transformando o processo de recrutamento da força de agências da AIA. A plataforma da Neufast automatiza todo o ciclo de vida da entrevista — do agendamento à avaliação do candidato — permitindo que as entrevistas ocorram virtualmente a qualquer hora, com uma conveniência incomparável.
Para agentes de vendas, com foco em métricas-chave de desempenho como envio de apólices, ativação de campanhas, reuniões com clientes e acompanhamentos, a IA conduz as entrevistas de forma autônoma, avalia as respostas dos candidatos com base nessas métricas críticas e fornece recomendações precisas, orientadas por dados, permitindo que a AIA tome decisões de contratação mais rápidas e bem fundamentadas.
A Neufast tem um papel fundamental em ajudar a AIA a enfrentar os desafios do recrutamento em alto volume, atraindo um grupo de talentos mais amplo, reduzindo significativamente o tempo de contratação e triando e filtrando com eficiência um grande número de candidatos em pouco tempo. Ao eliminar o agendamento manual e simplificar as avaliações de candidatos, a Neufast permite que a AIA se concentre nos melhores talentos. Para os candidatos, a solução oferece flexibilidade para agendar entrevistas nos próprios termos, permitindo melhor preparação e uma experiência de entrevista mais confortável.
Outcomes
1.5x productivity improvement with increase in new gross premium by new hires
Reduza o tempo médio para os candidatos concluírem a entrevista de 8 dias para 1 dia, levando a uma redução de 88% no tempo de contratação
Hikes in quality of talent with wider talent pool for diversity
AIA Malaysia is awarded with Digital Transformation of the Year in August 2024 with AI interview integrated with AIA Recruiter
Bank Danamon
Management trainee hiring standardised in
two languages across 865 branches
The Bank Danamon was established in 1956 and is one of the leading banks in Indonesia. As of 31 March 2024, the company manages consolidated assets of IDR 227 trillion together with its subsidiary, PT Adira Dinamika Multi Finance Tbk (Adira Finance).
Bank Danamon operates a large network of 865 regular branches, Islamic finance branches, and subsidiary branches across Indonesia, supporting a wide range of banking and financial services. To support its large-scale operations and future talent development initiatives, the bank continuously recruits management trainees and young professionals across different functions and regions.
INDUSTRY
Bank
EMPLOYEES
-
LOCATION
Indonesia
NEUFAST PRODUCTS
Video Interviewing and Assessment Solution
Challenge
As the leading Bank in Indonesia, Bank Danamon operates a large network of 865 regular branches, Islamic finance branches and its subsidiary branches, which requires a large number of employees.
Besides as one of Indonesia’s leading banks, Bank Danamon faces several recruitment challenges in managing large-scale
hiring initiatives:
Large Recruitment Demand
Each year, AIA Bhd. hires thousands of sales agents, which puts immense pressure on their HR team to manage many applications in a short period of time.
High Screening Workload
Managing large numbers of applications can be time-consuming and resource-intensive for recruitment teams.
Multilingual Candidate Assessment
Recruitment processes need to support both English and Bahasa Indonesia to accommodate diverse candidate pools.
Consistent Competency Evaluation
Assessing leadership, teamwork, communication skills, and customer orientation consistently across candidates is critical for management of trainee recruitment.
Solution
Bank Danamon cooperated with Neufast in the recruitment of Danamon Bank Management Trainees in September 2024. Neufast’s differentiated AI-powered recruitment platform helped Bank Danamon streamline and standardize its management trainee hiring process through scalable video interviewing and competency-based assessment capabilities.
Neufast provided Bank Danamon with a highly scalable and automated one-way video interviewing cloud platform in both English and Bahasa Indonesia, enabling efficient recruitment across diverse candidate pools in Indonesia.
The solution included automated competency assessment of leadership, customer obsession, teamwork, effective communication, and other key workplace competencies based on Natural Language Processing (NLP) technology and Industrial and Organizational (IO) Psychology principles.
Neufast’s competency scoring also passed the four-fifths rule of measuring adverse impact with no adverse effect on gender for top scorers, supporting fair and structured candidate evaluation.
To improve accessibility and candidate convenience, the platform enabled applicants to complete interviews seamlessly using PCs, laptops, Android devices, and iPhones.
Outcomes
Streamlined and standardized management trainee recruitment processes across candidate evaluations
Improved recruitment scalability through automated AI video interviewing workflows
Enhanced accessibility for candidates with support for PCs, laptops, Android devices, and iPhones
Enabled multilingual recruitment in both English and Bahasa Indonesia
Improved consistency and objectivity in competency-based candidate assessment
Supported fair candidate evaluation with competency scoring that passed the four-fifths rule with no adverse effect on gender for top scorers
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Not Promises--Proof
Loved by HR Leaders Across the World
Carlsberg Asia Group
Sucesso do piloto de 6 meses: Carlsberg Asia Group assina parceria de longo prazo com a Neufast
“O resultado da pesquisa interna com usuários do piloto de 6 meses é positivo de modo geral, especialmente em relação ao relatório de avaliação em PDF com IA da Neufast. Estamos muito felizes e satisfeitos com o desempenho desta plataforma de entrevistas em vídeo online. Assinamos um contrato de dois anos. Agradecemos sinceramente o seu apoio e a sua assistência em nossa parceria.” — Hong Kong Science and Technology Park (HKSTP)
Everything You Need to Know About Neufast
